- For orders from the UK or the European Union, a 20% VAT is added.
- All other orders are VAT free.
CREDIT CARD SECURITY:
- Credit card numbers are encrypted using 128-bit encryption when placing an order on our website.
- Decryption occurs only after reaching our computer.
- Credit card details are not held in clear text on any website.
- We guarantee your satisfaction.
- All our products come with a full 12-month warranty.
- We aim to respond to all email inquiries within 1 working day.
- Aqua Filters Ltd does not disclose buyers' information to third parties unless necessary for order fulfillment.
- In such cases, the third party is prohibited from disclosing any details to other parties.
- Cookies are used on our website for cart tracking, address storage, and login purposes.
- You can disable cookies in your browser settings, but it may affect certain features.
- Your rights to return goods are protected under the EU Distance Selling Directive.
- More information can be found at www.hmso.gov.uk.
- A full refund will be issued for faulty goods.
- Returns are tested, and if the item is deemed satisfactory, only the product value will be refunded.
- The customer will be responsible for the actual delivery and collection costs.
INSTALLATION OF FRIDGE FILTERS:
- Fridge filters must be installed by a professional or competent person following the manufacturer's instructions.
- Incorrect installation leading to damage to the appliance or other property will be the sole responsibility of the customer.
- Delivery charges for goods from outside the UK will vary based on the rates applied by the courier.
- These additional charges will be included in the total price after payment.
DISTANCE SELLING REGULATIONS:
- Customers have the right to cancel the contract within 7 working days starting from the day after delivery.
- For full details on our terms and conditions, please contact us.
- Company Name: Aqua Filters Ltd
- Company Number: 14653418
- Registered Address: International House, 195-197 Wood Street, London, E17 3NU
- Place of Establishment: England & Wales